Feedback

Allow us to change the chat widget icon.

The bot's response speed varies; sometimes it's slow, and other times it's fast. I wish the response time were consistently quick, as customers may not wait indefinitely for a reply. This inconsistency could lead to losing potential new clients.

Currently, notifications are not functioning to alert either the agent or the client when a message is sent. I would appreciate it if you could implement notification sounds to alert both parties whenever a new message is received.

Please adjust the code snippet and the embedded code to match the white-label domain or name.

If the bot can't answer, transfer the conversation to a human agent who can provide personalized assistance. If the agent is offline, tell the client that they will be reached soon via email and ask them to provide their name and email if they have not provided it in advance. If the client asks another question and the bot can't also answer. What would be the best workflow in this scenario? We should not assume the client will ask only one question and that's it.

It would be nice to have the option to change the default country code. Currently it is set to +1, however the ideal is to have the option of choosing another standard code, depending on our country. Thanks.