CXGenie
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Planned
7
Working hours for each Bot 🧭
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3
Bulk deletion
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8
Bulk Url's
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12
Automatically adjust the live chat language based on the user's browser language
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9
Possibility of translating the bot's text via the web page --> https://a.cl.ly/wbuxAeX0
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6
SDK for Message Flow
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14
Planning to integrate with other popular AI models -- Gemini and Claude.
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1
Viber Integration
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16
AppSumo: Additional messages cost -- clarify the cost for additional messages when users exceed their messages per month quota.
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2
Add Recharge for subcription add add- on
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13
Bot reply when a customer chats from an Facebook ad
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In Progress
10
Client Data : IP Address, Country, and browser.
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10
Embed the chatbot also inside a page body and not as a widget
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13
Bulk URL crawl
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18
Whatsapp integration
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9
Add a status for the conversation, so that once the conversation is marked as ended, it will disappear.
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9
Update leads identification: Provide other like phone number with country code rather than just offering e-mail collection.
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8
Workflow triggered by user action
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2
CSAT report for customer support team
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19
Integration with Instagram
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8
Continuous importing of documents from Google Drive
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2
Integration with Zalo
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7
Improving Bot Response time.
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8
Notifications , for agent and clients
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13
Google Sheet: solution to enhance the bot's ability to read and query table data more effectively
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3
The Vietnamese version for CX Genie.
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Complete
12
Implement ways to trigger the human to AI handover automatically when the AI fails to understand.
Feedback
14
Shopify and WooCommerce Integration
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19
Escalate to a Human Agent
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5
Customer feedback can be obtained after conversation end
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8
Change the phone's default country code to the desired country.
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11
Including Another Agent in the Same Conversation
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2
Enable quick chat summaries by AI.
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6
Can set up pre-defined questions so that users can click on any question, and then the bot will automatically retrieve the answer from the knowledge base
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6
Tickets : Enable search by ticket numbers
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3
Allows mass deletion of data in traning data
Feedback
3
ChatGPT Custom GPT
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7
Message flow: Include an option to disable the possibility for a lead to write when a response via buttons is suggested
Feedback
9
Webhook Integration Expansion: Enhance connectivity and automation capabilities with CX Genie's upcoming webhook feature. Integrate with external systems, automate workflows, and trigger actions based on events within CX Genie.
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7
Telegram Integration
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4
Add more features to message flow like performing function calls.
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3
Send notifications to the admin when a customer sends a message
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4
API documentation for clients to develop custom solution integrations
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4
Enable Ticket Creation by Agents During Chats
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3
Allow toggling the function of receiving email notifications on/off.
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3
Send notifications even when the status is offline
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4
Allow creating a ticket directly from the live chat screen.
Feedback
3
Allow enabling/disabling the display of the ticket creation icon in the chat screen with the bot.
Feedback
6
Enhanced Workspace Assignment: Assign members to specific workspaces -- flexibility in managing team members across different workspaces.
Feedback
3
We want when users click on 'Create a ticket', they are not redirected to another website but use our website to create a ticket
Feedback
1
"Can I customize the URL of my chatbot?"
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