Add Images to Bot's Knowledge
complete
R
Rafael Quintanilha
One feature that is VERY interesting—and I saw on another platform—is the bot's ability to send images. It works this way:
- You upload an image to the bot's knowledge base and describe what the image is about. For example: "This image describes how to do 'XYZ.'"
- A user asks, "How do I do XYZ?" The bot answers based on the knowledge base (text) and also adds the picture at the end.
That way, we have both text and image descriptions for user queries, which is very efficient for support and sales purposes.
Genie CX
complete
This is now available. You can try this out in Bot's knowledge or Articles in Training Data. We're aware that it still requires manual effort but we will continue to improve it. Many thanks yall!
P
Peter Montanez
Plus +1