Search

Boards

Planned

Working hours for each Bot 🧭

Automatically adjust the live chat language based on the user's browser language

Possibility of translating the bot's text via the web page --> https://a.cl.ly/wbuxAeX0

SDK for Message Flow

Planning to integrate with other popular AI models -- Gemini and Claude.

Viber Integration

Add Recharge for subcription add add- on

Bot reply when a customer chats from an Facebook ad

In Progress

White label > General Information

Create bot button

Remove "Support" feature for whie-label

Remove support feature for whitelabel

Client Data : IP Address, Country, and browser.

Whatsapp integration

Continuous importing of documents from Google Drive

Google Sheet: solution to enhance the bot's ability to read and query table data more effectively

The Vietnamese version for CX Genie.

Complete

AppSumo: Additional messages cost -- clarify the cost for additional messages when users exceed their messages per month quota.

Integration with Zalo

Automatically generate a support ticket

Change widget icon

WooCommerce integration

CSAT report for customer support team

White Lable - code snippet

Improving Bot Response time.

Workflow triggered by user action

Update leads identification: Provide other like phone number with country code rather than just offering e-mail collection.

Add a status for the conversation, so that once the conversation is marked as ended, it will disappear.

Embed the chatbot also inside a page body and not as a widget

Notifications , for agent and clients

Integration with Instagram

Implement ways to trigger the human to AI handover automatically when the AI fails to understand.

Shopify and WooCommerce Integration

Escalate to a Human Agent

Customer feedback can be obtained after conversation end

Change the phone's default country code to the desired country.

Including Another Agent in the Same Conversation

Enable quick chat summaries by AI.

Can set up pre-defined questions so that users can click on any question, and then the bot will automatically retrieve the answer from the knowledge base

Tickets : Enable search by ticket numbers

Allows mass deletion of data in traning data

ChatGPT Custom GPT

Powered by Canny