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68
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Planned
2
Enable Ticket Creation by Agents During Chats
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1
Send notifications even when the status is offline
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1
Allow creating a ticket directly from the live chat screen.
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2
Shopify and WooCommerce Integration
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3
Possibility of translating the bot's text via the web page --> https://a.cl.ly/wbuxAeX0
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3
Update leads identification: Provide other like phone number with country code rather than just offering e-mail collection.
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5
Message flow: Include an option to disable the possibility for a lead to write when a response via buttons is suggested
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5
Enhanced Workspace Assignment: Assign members to specific workspaces -- flexibility in managing team members across different workspaces.
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2
SDK for Message Flow
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3
Embed the chatbot also inside a page body and not as a widget
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5
Including Another Agent in the Same Conversation
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6
Planning to integrate with other popular AI models -- Gemini and Claude.
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4
Whatsapp integration
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1
Viber Integration
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3
Implement ways to trigger the human to AI handover automatically when the AI fails to understand.
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6
AppSumo: Additional messages cost -- clarify the cost for additional messages when users exceed their messages per month quota.
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1
Integration with Zalo
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2
Add Recharge for subcription add add- on
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6
Integration with Instagram
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5
Bot reply when a customer chats from an Facebook ad
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In Progress
1
"Can I customize the URL of my chatbot?"
Feedback
7
Webhook Integration Expansion: Enhance connectivity and automation capabilities with CX Genie's upcoming webhook feature. Integrate with external systems, automate workflows, and trigger actions based on events within CX Genie.
Feedback
1
Allow toggling the function of receiving email notifications on/off.
Feedback
1
Allow enabling/disabling the display of the ticket creation icon in the chat screen with the bot.
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3
Telegram Integration
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4
Google Sheet: solution to enhance the bot's ability to read and query table data more effectively
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3
API documentation for clients to develop custom solution integrations
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3
The Vietnamese version for CX Genie.
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Complete
1
Tablet view for dashboard
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3
Canned responses: Responses prepared by user if AI cannot answer.
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1
CSV/Database: solution to enhance the bot's ability to read and query table data more effectively
Feedback
6
Permission & share access to each chatbot for members
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5
Custom Prompts: Implement the ability to create custom prompts to guide responses when the bot cannot find the answer in the provided documents.
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3
Allow setting up a reply when the bot doesn't know the answer.
Feedback
3
Feature to learn from chat history on Facebook Messenger
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3
AppSumo: Include ticket management in the AppSumo tier 2 and tier 3 plans to enhance the service's functionality based on user feedback.
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5
Enhance Role Management: More detailed role assignments to cater to specific team needs. Provide greater control over access rights and data privacy.
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2
Integrate with Discord
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