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Planned

White Lable - Users role

Translation of Backend for Bot Members App

Language button

More design options

Add multilanguage in whole system and dashboard

Working hours for each Bot 🧭

Automatically adjust the live chat language based on the user's browser language

Possibility of translating the bot's text via the web page --> https://a.cl.ly/wbuxAeX0

SDK for Message Flow

Planning to integrate with other popular AI models -- Gemini and Claude.

Viber Integration

Add Recharge for subcription add add- on

Bot reply when a customer chats from an Facebook ad

In Progress

Display images in the bot conversation in a separate tab with full size.

Live Chat : Voice Option

White label > General Information

Create bot button

Remove "Support" feature for whie-label

Remove support feature for whitelabel

Client Data : IP Address, Country, and browser.

Whatsapp integration

Continuous importing of documents from Google Drive

Google Sheet: solution to enhance the bot's ability to read and query table data more effectively

The Vietnamese version for CX Genie.

Complete

Workflow (FAQ or Articles)

Modify/edit Contact Details

Modify connecting line between dots of component in workflow into straight line.

Integrate SMTP in White-label

Pictures and Links on Bot Responses

A custom message can be added after a ticket is created, such as "Thank you for submitting your ticket; one of our representatives will get back to you shortly.

Capture customer data in Workflow

Auto bot - chat opening when customers visit the website needs some improvements.

View Tickets in Live Chat Contact Information

chat button position not working.

Users will receive an email notification when their ticket is resolved, along with a link attached to that request.

Add Images to Bot's Knowledge

Delete all FAQs at the same time

Add a button to facilitate deleting connecting line.

Option to hide the conversation with "closed" status

AppSumo: Additional messages cost -- clarify the cost for additional messages when users exceed their messages per month quota.

Integration with Zalo

Automatically generate a support ticket

Change widget icon

WooCommerce integration

CSAT report for customer support team

White Lable - code snippet

Improving Bot Response time.

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