A custom message can be added after a ticket is created, such as "Thank you for submitting your ticket; one of our representatives will get back to you shortly.
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Hiền Nguyễn
When a user submits a ticket, the bot should not respond as if it were still handling the query. Once a ticket is issued, it should be transferred to a human agent. Therefore, please provide a space to add custom messages after ticket creation, such as "Thank you for submitting a ticket; one of our agents will get back to you shortly."
Genie CX
complete