1 - The character limit in the prompt is 2000. This is very little, as I cannot develop a suitable prompt for the bot to perform the service efficiently. On other platforms, like Chatbase, the limit is much higher. Would it be possible to increase the number of characters to 8000 to facilitate the construction of the prompt? See: https://a.cl.ly/bLubGX4J

2 - Clear History: When carrying out some tests with the Chatbot and the prompt, I am unable to clear the history to restart a conversation. This is essential to enable proper Bot configuration. See: https://a.cl.ly/9Zu9Nwwl

3 - Mask and international code in the telephone number: In addition to the translations on the buttons, it is important to include the country code when collecting the telephone number, as occurs in several chatbots, for example, CollectChat: See: https://a .cl.ly/nOu7mAA4

4 - Viewing Tickets in Kanban format: CX Genie's Tickets functionality is excellent. To make it perfect, it would be interesting to make the visualization available in Kanban format, as is the case in HubSpot. Also linking the possibility of carrying out conversations within the Ticket via WhatsApp would be very useful, as is already the case in HubSpot. See: https://a.cl.ly/o0uLDbbe

5 - Possibility to Transfer and Close conversations in Live Chat: The possibility of closing a conversation is essential to maintain the organization of the service. Leaving all conversations open is very disruptive, especially when we receive a lot of messages. I suggest you do something similar to what you already have on Chatwoot and also on HubSpot. The possibility of transferring the conversation to another agent is also essential for teamwork. See: https://a.cl.ly/9Zu9AvlX

6 - Possibility of recording private messages within Live Chat: This functionality helps and facilitates the sharing of conversations between agents. See: https://a.cl.ly/7KuZR4er

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URGENT

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The most urgent thing I need is to increase the number of characters to make it possible to configure the prompt to use CX Genie.