I am a premium package member of CXgenie. I successfully created a chatbot and entered all the relevant and necessary information into the training data centre. I also properly configured and integrated the chatbot onto my website without any issues.

However, when a client tries to interact with the chatbot on the platform, the bot fails to respond. Instead of providing answers or feedback, it only displays a “typing…” status continuously and never delivers any actual response to the user.

Please help.

My user email is ronempeters@gmail.com and the chatbot name is AdSense Network